Stand out from the competition via the customer experience
Strong evolutionary forces are affecting the automotive sector:
- A new attitude towards cars among many consumers, who are now more interested in the service they receive rather than buying a status symbol
- The digital evolution, which is changing the relationship customers have with brands
- New concerns over the environment and ethics
- Decline of the product-first competition model that has reigned for many years
- New digital distribution models emerging and strong pressure on profit margins
As a stakeholder in the automotive sector, you have identified the customer experience as a strategic cornerstone of your transformation. Your relationship with the customer must become a major differentiation factor and help to develop a strong affinity between your customers and your brand.
Your challenge is to build a customer relationship that delivers:
- Greater simplicity and consistency between channels
- A greater presence at key moments for the customer
- More personalization and greater proximity
- More day-to-day support
- Better relational attitude and more emotion
As an internationally renowned partner for the automotive sector, we have developed a comprehensive range of services to help you improve the customer experience for individuals and businesses:
- Increasing traffic to dealerships
- Online advice and support
- Multichannel and multilingual customer service
- Virtual showrooms
- Digital services
- End-to-end management of the back-office client
- Claims management
- Loyalty programs and customer retention
- Network support
- Real-time customer satisfaction evaluation for all customer touchpoints (Web, network, customer service)