Back to News' list

Interested in our services ?

Contact us
Cognitive CX Services

Sign up for more content

Comdata has been recognized as “a Leader” for 2020 in the global NEAT vendor evaluation for Cognitive Customer Experience by leading research and analysis firm NelsonHall.

The Cognitive Consumer Experience (CCX) represents the future of consumers’ needs and expectations management, matching the human skills and empathy with artificial intelligence, automation and data analysis. The target is to make smarter, faster and completely satisfying the consumer experience. The NEAT evaluation recognizes Comdata’s approach, which is focused on digital transformation and its commitment to provide innovative solutions for its clients.

The NelsonHall evaluation recognizes Comdata’s commitment to designing advanced cognitive solutions. Thanks to Comdata Digital, in fact, the company decided to structure a dedicated team of approximately 250 highly specialized resource, with developers, statistics and big data experts, business analysts and process consultants among them. The team is based in Europe - Italy, France, Spain and UK - to satisfy global and local clients operating in different sectors such as banking, telco, energy, insurance and retail.

Alessandro Zunino, CEO of Comdata, declared: “The market for customer management services based on the cognitive approach is expanding seven times faster than the average of traditional services; therefore, the ability to integrate the human approach with technological innovation will become the key to satisfy consumers. NelsonHall’s acknowledgment certifies our international commitment and incites us to provide our clients with new solutions which meet their needs”.

Ivan Kotzev, NelsonHall Lead CX Analyst, said: “As brands look to reinvent their CX by targeting microjourneys and optimizing service/product details, Comdata brings strong consulting and technology experience for sub-process re-design, bot orchestration, and proactive support using machine learning.”

The NEAT (NelsonHall Vendor Evaluation and Assessment) is one of the most important models of assessment to estimate the suppliers’ ability to offer immediate benefits and deliver against clients’ future needs. The result is determined by a combination of evaluations by analysts and clients’ feedback about the suppliers examined. Every year, many NEAT vendor evaluations are released by NelsonHall, which is the leading business process and IT services research and analysis firm.

Chart Cognitive CX Services

Sign up for more content