Publications

People have written a lot about the impact of artificial intelligence (AI) on the customer experience (CX) - but so often there is a piece missing. Find out which one

For the past two years, Comdata has been working with Sanofi to simplify the pharmacist's customer journey

The experience and customer relationship are facing unprecedented media coverage. Companies have never had so many opportunities to understand and analyze the actions of their prospects and customers

For the second year in a row, Comdata Morocco wins the Best Place to Work label.

The new digital scenario requires insurance companies to face a transformation process that not only affects business and corporate culture but also generates a new customer experience model.

Regardless of their sector of activity, without exception, companies must reinvent their business to adapt to the digital age.

In customer care, the level of recontact or ‘recall’ is a key indicator of customer satisfaction. Comdata has developed a smart algorithm to reduce recontact rate. The results: increase of the customer satisfaction and significative cost reduction.

The NEAT has highlighted how Comdata stands out for the capacity to fully satisfy the clients needs in an industry facing a continuous evolution and stressed the significant experience that the Group has developed in the retail and CPG sectors.

Stephanie Zanzucchi, Customer Feedback Director at Comdata Digital, explains that a major part of the move towards customer-centricity is based on Customer Feedback Management (CFM)

There are different solutions that can help call centers to perform better: one of the most powerful is Speech Analytics.

Vincent Placer, Comdata expert in Retail and e-commerce sector, shares his insights on the continued customer evolution and the need for a seamless experience

In big organizations like Engie, improving and adding automation into the Back Office can, indeed, improve effectiveness and efficiency.

In the digital era The customer is more than ever the central element of any commercial strategy.

Ronen Melnik, Head of Comdata Digital, shares his insights on the state of digital transformation and how businesses can more effectively take the digital leap through embracing business process outsourcing (BPO)

Following the acquisition of the Help and Service Desk division from SMS, Comdata has recently launched in Spain & Latam a new business area which aims to provide a full range of Technical Assistance Services with a distinctive B2B approach.