Personalize your relationship with your Customers to meet their new expectations
The media and entertainment sector is currently undergoing severe disruption as new players from other sectors (e-commerce, hi-tech, etc.) and opportunities from new technologies emerge. Purchases are now made with a single click. The consumer is king and is driving this transformation: They have more control of their habits and experience thanks to the proliferation of mobile devices and widespread adoption of streaming.
With personalized content available in real time, consumption is soaring. Consumer experiences are shared with the community, and both positive and negative feedback instantly spreads around social media. With the shift to everything digital, you now have the chance to understand your consumers better and to offer them services and content tailored to their tastes and preferences.
To respond to these new behaviors and expectations, at Comdata we offer a comprehensive range of services. Whether you are a new entrant or a longstanding industry player, these services are designed for you: customer service and selfcare solutions (chatbots), online support and subscription, social media and communities management, technical support and end-to-end back-office management.
To solve your sector's current challenges and anticipate the future needs of your customers, we work with you to build and implement customized, multilingual and multichannel customer relations solutions.